"My login didn't work." Click to reset your password. If that doesn't work, you may have to clear your cache. Start a live chat for more directions.
"I'm not seeing some of the videos I was expecting."
Depending on the bundle you purchased, there may be video attached or it may just be audio/written content. Go to your course Library to see the full list of what is included, plus descriptions of each. If you see that you were not given access to everything listed, please start a live chat so we can assist!
"When are the live chats?"
The live chats take place monthly at different times but there's a 24 hour email notification and a 1 hour text notification that is sent when lives will take place. You can also go to the Self-Crowned VIP page to see the upcoming schedule in advance. Text: DERRICKSVIP to(470) 558-2575 to make sure you never miss one!
"I was overcharged. How can I get a refund?"
As listed in our Return Policy, all sales are final BUT, there are exceptions. If you were double-charged, or something else went wrong in purchasing, we can help! Start a live chat so we can help or email us at [email protected].
